Legal · Terms

Terms of Service

Welcome to AxG AI. These Terms of Service constitute a binding legal agreement between the subscribing company ("Customer" or "You") and Axelsson Graphics / AxG AI ("Service Provider", "We" or "Us"). By activating, subscribing to or using our AI chatbots and plugins for WordPress, WooCommerce or other platforms ("the Service"), you accept these Terms in full.

Last updated: August 2026

01

Service scope and licence

  • AxG AI provides an intelligent, fluent AI assistant for websites and WooCommerce stores. We grant the Customer a limited, non-exclusive, revocable and non-transferable licence to install and use the Service on the websites covered by the Customer's chosen subscription plan.
02

Payment, subscription and Stripe

  • Payment processing: All transactions and recurring subscriptions are handled securely via our certified payment partner Stripe. No credit card details are stored on our own servers.
  • Subscription: The Service is provided as a recurring monthly subscription. Your chosen plan (Bronze, Silver or Gold) is automatically charged in advance each month.
  • Cancellation: You may cancel your subscription at any time directly via your Stripe customer portal or by contacting our support. Cancellation takes effect at the end of the current billing period. No refunds are given for the current month.
03

Fair Use Policy and Soft Limits

  • To ensure the highest possible performance, stability and protection against abuse or system overload, AxG AI applies a Fair Use Policy (soft limit) to all subscription plans.
  • Bronze (Starter Plan): soft limit of 1,000 AI-generated answers per calendar month.
  • Silver (Grow Plan): soft limit of 5,000 AI-generated answers per calendar month.
  • Gold (Pro Plan): soft limit of 50,000 AI-generated answers per calendar month.
  • If your website experiences a temporary traffic spike and exceeds the monthly limit, the Service will not be shut off automatically. This ensures your customers are not met by a broken chatbot in the middle of an important purchase decision.
  • If the Customer consistently exceeds the soft limit of their plan, or if the volume is deemed to risk system infrastructure, We will contact the Customer by email to offer an upgrade to the next subscription level or discuss a custom Enterprise plan. We reserve the right, after written warning, to restrict or temporarily pause chat answers if an agreement cannot be reached.
04

Disclaimer for AI-generated content

  • Generative AI: AxG AI uses advanced generative language models (Gemini API via Google Cloud) to answer your customers' questions based on the information available on your website and in your settings.
  • Customer responsibility: The Customer is solely responsible for checking and ensuring that the information (prices, terms, opening hours, etc.) entered into the Service admin panel is accurate.
  • Disclaimer: Because the Service is based on generative AI technology, We cannot guarantee 100 % that every individual answer is completely error-free. We cannot be held liable for any direct or indirect damages, lost profits, or misunderstandings arising from incorrect or incomplete answers generated by the chatbot.
05

Data protection and GDPR compliance

  • Data minimisation: AxG AI is designed to respect end users' privacy. The chatbot does not store sensitive personal data or payment details from your chatting customers.
  • GDPR: To the extent personal data (such as email addresses or order numbers for tracking) passes through the Service, AxG AI acts as Data Processor and the Customer as Data Controller. All data traffic is encrypted (SSL/HTTPS) via secure European servers.
  • User data: The Customer's conversations are logged in the Customer's local WordPress database for insight analysis. We only collect anonymised statistics to improve the language model's accuracy and billing.
06

Changes to these Terms

  • We reserve the right to update or change these Terms. For material changes (such as changes to the soft limits or pricing), the Customer will be notified by email at least thirty (30) days before the changes take effect.
07

Contact and support

  • Email: support@axelsson.graphics
  • Website: https://axelsson.graphics
08

Acceptance of terms

  • By completing payment via Stripe and activating your Agent ID in your admin panel, you confirm that you have read, understood and accepted these Terms of Service.